Type a mortgage servicer's name to see its public complaint record from the federal Consumer Financial Protection Bureau: how many mortgage complaints, what they were about, and how the company responded. Useful context before you escalate a PMI cancellation or refund dispute.
We never rank or score servicers, and neither should you read this as a ranking.
Complaint volume tracks company size far more than service quality: a servicer with millions of loans will show more complaints than a small one no matter how well it operates. Big numbers here do not mean a bad servicer, and small numbers do not mean a good one. Use this to understand the pattern of issues and responses for your own servicer, not to compare one company against another.
The CFPB stores companies under their exact legal names (for example, BANK OF AMERICA, NATIONAL ASSOCIATION). We match what you type against that list and show you the options so you can confirm the right one.
Showing the public mortgage-complaint record for
"Responded on time" is the share of complaints the CFPB marked as receiving a timely company response. "Complaints" counts what the CFPB forwarded to the company; it reflects volume and company size, not a finding of wrongdoing.
What the complaints were about
Share of this servicer's mortgage complaints by CFPB issue category, in the window above.
How the company responded
The CFPB records how each complaint closed. "Relief" means the company provided monetary or other relief; "explanation" means it responded with an explanation but no relief; "in progress" means it had not yet closed when the data was published.
Year over year
Mortgage complaints in each of the last three 12-month windows. This is a count, not a rate, so it moves with loan volume too.
Want to read the actual complaints?
We do not reproduce consumer narratives here. They are unverified statements by individual consumers, and the CFPB says so itself. To read them in context, with the CFPB's own disclaimers, go to the source:
Source: CFPB Consumer Complaint Database, filtered to the Mortgage product. The database holds complaints the CFPB has sent to companies for response; it is updated daily. Counts shift slightly as new complaints are published and companies respond.
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